HCI Group
Client Services Representative

Location: Tampa License: 2-20 or 4-40 Hours: 40 Salary: Based on experience
Phone: 813-405-3298 Fax: Email: sdrake@hcigroup.com
Description

JOB SUMMARY
Provides exceptional service to clients and agents, generally via telephone, email, and fax communications. Processes transactions relative to requests by agents, accounting, potential clients, and other internal staff. Courteously and effectively answer up to 80 calls per day.

ESSENTIAL FUNCTIONS
-Handles up to 80 incoming phone calls per day
-Builds and maintains business relationships by providing prompt and accurate service to promote customer satisfaction
-Processes transactions relative to client files
-Utilizes software to track, gather information, and answer inquiries
-Assist clients in making policy payments and billing questions
-Provides training and assistance to team members when requested by supervisor
-Remain up to date on procedures and insurance knowledge to assist callers
-Other duties as assigned

REQUIRED SKILLS & EXPERIENCE
-Outstanding written and verbal skills
-Excellent attention to detail
-Proficient in Microsoft Office and internet
-Works well in a team environment
-Constant sitting, computer and telephone usage
-Available to work within the hours of 8:00 a.m. and 6:00 p.m., Monday through Friday

EDUCATION & TRAINING
Associates or Bachelor’s Degree preferred

EXPERIENCE
Two years or more related customer service experience and/or training; or equivalent combination and experience

LICENSES OR CERTIFICATIONS
Insurance 4-40 or 2-20 License (certified or acquired within 60 days of employment)

Ask us about our:
-100% employer-paid employee healthcare, dental, vision, life, and disability insurance
-Flexible PTO plan
-Generous 401(k) match
-Restricted stock options
-Discretionary bonuses
-Growth Opportunities - we are expanding!

HCI Group, Inc. owns subsidiaries engaged in diverse, yet complementary business activities, including homeowners insurance, flood insurance, real estate and information technology services. Our affiliated companies consist of TypTap Insurance, Omega Insurance Agency, Exzeo, Greenleaf Capital, and Homeowners Choice Property & Casualty Insurance Company, Inc. which is a leading provider of property and casualty insurance in the state of Florida.

Application

Please email Sarah Drake at sdrake@hcigroup.com for more information. To apply online, visit https://hcigroup.com/careers.

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