School Policies
This document details the following policies:
Please review these policies before enrolling. All purchases from this school are subject to these policies, and your purchase indicates acceptance of them.
Orders in Error
If you order the wrong product or enroll in the wrong course by accident, let us know within 24 hours. If we haven’t shipped the product or incurred any expenses, we’ll issue a refund or apply the charge to the correct item.
Tuition
Tuition is due in full at registration. Students in need of financial aid may find resources through:
Refunds
Tuition is generally not refundable. If we cancel a class and you don’t wish to attend on a different date, we will refund your tuition.
If you cannot attend the class you registered for, see “Limited Tuition Credit for Absent Students” and “Cancellation and Rescheduling” below.
Books, flashcards, and study materials are non-refundable. Software is non-refundable once you receive a license code.
Payment Methods
We accept business checks, cash, credit cards, and debit cards. Personal checks are not accepted.
Returned Checks
If a check is returned, you’ll be responsible for the original payment plus any banking fees we incur. Replacement payment can be made by cashier’s check, cash, or credit card.
Back to top...Please let us know as soon as possible if you cannot attend a class you registered for. This helps us plan for teachers and classroom space.
If We Cancel a Class
We may cancel classes that don’t meet minimum enrollment. If this happens, you can transfer to another class or receive a tuition refund (excluding books and flashcards).
Full Tuition Credit (10+ Days Notice)
If you notify us at least 10 days before your class, you’ll receive a full tuition credit, valid for 12 months from your original class date. A $35 transfer fee applies when rescheduling.
Full credits can be:
- Transferred to another person
- Used for a different license course
- Used for a different format (e.g., switch from classroom to online)
- Applied to a higher-priced course if you pay the difference
Limited Tuition Credit (No Notice)
If you register but don’t attend and don’t notify us, you’ll receive a limited tuition credit, valid for 12 months. A $35 transfer fee applies when rescheduling.
Limited credits:
- Cannot be transferred to another person
- Must be used for the same course format (classroom credit stays classroom, though webinar attendance is allowed)
- Are lower priority than new registrations if a class is full
All Tuition Credits
Credits expire 12 months from your original class date and have no value after expiration. If you schedule a makeup class and don’t attend without notifying us, the credit is forfeited. Exceptions may be made for documented emergencies.
Back to top...Time Limits
Online self-paced courses have a time limit that starts the day you register. Once your access has been expired for 10 days, it cannot be extended—you would need to re-register and pay full tuition.
Delaying Your Start Date
If you need to delay starting an online course, let us know in writing within 7 days of registration. Email is fine as long as you receive acknowledgement from us.
Pausing Course Access
If you need a short break due to work, travel, or medical issues, we can pause your access for up to 30 days. To qualify, you must have at least 4 weeks remaining (2-20 course) or 2 weeks remaining (other courses). We can only pause access once per enrollment, during your original enrollment period, and you must request it in advance.
For serious illness, injury, or death in the family, we may extend the hold for up to 12 months on a case-by-case basis. Documentation may be required.
Course Extensions
Extensions (up to two 30-day periods) may be available for purchase. Extensions are for students actively working on the course—we reserve the right to decline and refund if the extension isn’t appropriate. If you’re stuck or having difficulties, contact us for help.
Back to top...Attendance Requirements
Florida law requires attendance of at least 75% of course hours (e.g., 150 hours for the 200-hour course). We cannot certify you for course completion without meeting this requirement. You are expected to attend the entire course.
U.S. Armed Services Personnel
Students transferred out of the country during a class may be eligible for a tuition credit or paused access. Please notify us as soon as possible if military service will affect your attendance.
Reattendance for Emergencies
If a documented illness or emergency prevents you from completing the required hours, contact us in writing within 10 calendar days. We’ll reschedule you for an upcoming class, which must be taken within 90 days. Acceptable documentation includes a hospital or physician letter, or a death certificate.
Reattendance for Review
Students who have failed the course exam or state exam may request to reattend class without paying tuition again. Approval is case-by-case, limited to 90 days after your original class, and requires demonstrated effort to learn the material.
Back to top...Passing Score
You must score 70% or above to pass any licensing course. Students found cheating will forfeit tuition and be reported to the state.
Retaking the Exam
If you fail, notify us within 10 business days to request a retake. You have up to 3 attempts (2 retakes) at no additional charge. After that, a $35 fee applies per attempt, if approved.
Time limits:
- You must retake within 6 months of your first exam attempt
- For online classes, your course access must still be active (purchase an extension if needed)
After your first attempt, we may ask you to complete additional study before retaking. We’re here to help, but we need to see that you’re making a genuine effort to learn the material. After 3 failed attempts, you’ll typically need to re-register and retake the course.
Back to top...Cell Phones and Devices
Silence cell phones in the classroom. Phone calls should be taken during breaks. If you’re expecting an emergency call, step outside and arrange to make up missed time if needed. Texting or emailing during class is not allowed.
Students who disrupt class with device use may be asked to leave. Repeated violations may result in expulsion from the course.
No Recording
Audio recording, video recording, and photography are not permitted in the classroom.
Disruptive Behavior
Students who disrupt class or interfere with others’ learning may be expelled. Threatening behavior will result in expulsion and may be reported to police. Smoking and vaping are not permitted.
Attire
Casual or business casual attire is appropriate. Please avoid strong perfumes, which can cause issues for other students.
Back to top...Lost Property
We are not responsible for items left in our classrooms. Please check your belongings before you leave.
Exceptions and Changes
Past exceptions to these policies do not guarantee future exceptions. These policies may be updated at any time.
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