Homeowners Choice Property and Casualty Insurance
Client Services Representative (220)

Location: Tampa License: 220 Hours: Salary:
Phone: 813-405-3298 Fax: Email: sdrake@hcigroup.com
Description

JOB SUMMARY
Provides exceptional service to clients and agents, generally via telephone, email, and fax communications. Processes transactions relative to requests by agents, accounting, potential clients, and other internal staff.

ESSENTIAL FUNCTIONS
Handles up to 80 incoming phone calls per day
Builds and maintains business relationships by providing prompt and accurate service to promote customer satisfaction
Processes transactions relative to client files
Utilizes software to track, gather information, and answer inquiries
Assist clients in making policy payments and billing questions
Provides training and assistance to team members when requested by supervisor
Remain up to date on procedures and insurance knowledge to assist callers
Other duties as assigned

REQUIRED SKILLS & EXPERIENCE
Outstanding written and verbal skills
Excellent attention to detail
Proficient in Microsoft Office and internet
Works well in a team environment
Constant sitting, computer and telephone usage

EDUCATION & TRAINING
AS degree preferred

EXPERIENCE
Two years or more related customer service experience and/or training; or equivalent combination and experience

Ask us about our:
100% employer-paid employee healthcare, dental, vision, life, and disability insurance
Flexible PTO plan
Generous 401(k) match
Restricted stock options
Discretionary bonuses
Growth Opportunities

Application

To apply, visit www.hcigroup.com/careers. Email Sarah Drake, Corporate Recruiter, at sdrake@hcigroup.com for questions and assistance.

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