FBC Home Insurance Services
Customer Service Representative

Location: Orlando, FL License: Hours: 40 Salary:
Phone: 407-872-3383 Fax: Email: jobs@fbchomeloans.com
Description

FBC Home Insurance Services is a privately owned agency specializing in home insurance based in Orlando, FL. From the breadth and depth of our products and services to the exceptional customer service we provide, FBC HIS' goal is to develop long term relationships with everyone we do business with, including our clients, partners, and employees, built on integrity and trust. We are looking for someone that has an analytical mind and can bring a hands-on approach to real time performance management. FBC Home Insurance believes that the continued success of the agency depends on our hardworking career minded individuals who are dedicated to providing the best products and customer service in today’s insurance market. We offer competitive compensation, excellent benefits including Medical, Dental, and Vision Insurance, paid holidays, and more.

The Customer Service Specialist will provide administrative support to the Account Executive. They will ensure that all minimum performance standards of the Account Executive are met while providing a professional and efficient customer experience.

This position’s responsibilities include, but are not limited to:

Establishes and maintains positive relationships with insureds, agents and client company representatives through friendly, customer-oriented service.
Process Evidence of Property Insurance
Research and quote insurance policies using Quoterush software
Respond to inquiries regarding insurance availability, eligibility, coverages, prepare insurance proposals, policy changes, transfers, and billing clarification.
Provide prompt, accurate and friendly customer service.
This may include answering incoming phone calls promptly with a high level of professionalism and courtesy while providing accurate and efficient information to insureds.
Maintain a strong work ethic with total commitment to success each and every day.
Responsible for reviewing and processing changes to personal lines insurance policies based on Standard Operating Procedures; reviews policy documentation for completeness & follows process guidelines before entering policy changes.
Manages a high volume of work & frequent procedural changes in a fast paced environment.
Initiates outbound calls, receives inbound calls & letters to insureds, agents, and client company underwriters as needed for specific policy issues.
This may include answering incoming phone calls promptly with a high level of professionalism and courtesy while providing accurate and efficient information to insureds, FBC Employees and Carrier Employees.
Accurately issues policies, endorsements, cancellations etc. using Standard Operating Procedures as agreed; works closely with each clients’ underwriting team.
Establishes and maintains positive relationships with insureds, agents and client company representatives through friendly, customer-oriented service.
Education and Qualifications

Maintains an active insurance license P&C, 2-20 or 20-44 or 4-40
Prefer a minimum of 2 year’s prior experience in personal lines insurance.
Proficient in personal computer skills including Microsoft Office
Preferred experience using Applied EPIC and QuoteRush software or similar
Strong Communication skills both written and verbal
Bilingual (English and Spanish) preferred
Proven track record of exceptional dedication to provide friendly, customer-oriented service.
Must be detail-oriented and able to multitask.

Application

Please apply online at: https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=ce0d2e5f-bd66-4169-9ced-c1e807d3dc7e&jobId=292003&lang=en_US&source=CC2&ccId=19000101_000001

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