Allstate / Petersen Insurance Agency
Customer Service Representative

Location: Miramar, FL License: 440 Hours: 40 Salary: 23K-30K
Phone: 305-653-0333 Fax: 786-520-3829 Email: cpetersen2@allstate.com
Description

Our office is expanding and we are looking to hire the right individual to join our outstanding customer service team. We are currently seeking to fulfill a full-time position. Our Customer Service Representative will be responsible for providing exceptional customer service to our current clients and new prospects, processing policy change requests, maintain knowledge of our products, and answer any questions our clients may have.

Insurance industry or office experience and knowledge is not required but would be a greater benefit relating to customers in the beginning for this position.
•Looking for a licensed 440 Customer Representative.

Benefits:

•paid vacation
•paid time off
•growth opportunity
•another area to discuss their play plan as well

Responsibilities:

•Process customer policy change requests.
•Verify phone numbers, addresses and email addresses with each customer contact and update customer information.
•Answer incoming phone calls on the first ring.
•Schedule appointments for sales staff to meet prospective customers.
•Responds to all inquiries, cancellation requests, and sales requests within specified timeframe.
•Contact customers and review property policy renewals.

Requirements:

•Possess an upbeat, positive and enthusiastic attitude.
•Proficiency to multi-task, follow-thru and follow-up.
•Great Customer Service Skills.
•Driven and goal-oriented individual.
•Ability to tactfully handle stressful and difficult situations.

. Bilingual: Spanish/ English preferred

Application

Please contact the office at 305-653-0333 to schedule an interview and email your resume to cpetersen2@allstate.com.

Back to the board