Kin Insurance
20-44 Customer Service Representative

Location: St. Petersburg FL License: 20-44 Hours: Salary: $40k - $44k
Phone: Fax: Email: derek@kin.com
Description

Notice: Due to the current circumstances of the COVID-19 pandemic, Kin Insurance has shifted to a remote workforce. While we hope to return to the office sometime soon, our priority is to maintain safe and healthy working conditions for our staff. For that reason, we will continue to operate, interview, and hire on a remote basis until further notice.

About Kin
Kin Insurance exists to change home insurance from what it is to what it should be. We do this by applying data science and analytics to make decisions, automation to reduce redundancies and unnecessary costs, and innovative thinking to change the way customers interact with and get value from their home insurance provider. We do this because we wholeheartedly believe that customers deserve better from their insurance. 

So, what’s the role?
You’re the first line of defense for our customers: you’ll handle questions regarding policies, payments, cancellations and other topics, as needed.  You’ll interact with customers mainly over the phone but via chat and email too.  It’s important you’re knowledgeable in the property insurance space, so we’ll help you obtain your P&C license.  

When time permits, we’d love your help in updating forms, policies, procedures, and training materials.  Our business is constantly growing and it’s important we make changes in real time.  

A day in the life could include:
Interacting with current policyholders via phone, email, and chat. Contacting customers banks/mortgage to obtain additional details. Creating/updating policies for customers to review. Submitting payments/issuing refunds. Asking for additional documentation 

I’ve got the skills...but do I have the necessary ones?
Superior customer service skills.
Empathy towards others
Ability to work in a fast paced environment with limited structure 
Proficient in Google suite or similar tools and ideally comfortable navigating multiple tools and windows at the same time
A need for efficiency, always looking for ways to make processes better
Bilingual Spanish speaker a plus, but not required

Oh, and don’t worry, we’ve got you covered. 
Being in the insurance industry, we recognize the importance of comprehensive benefits for you and your family. That’s why we provide a variety of options and coverage levels to customize a plan that’s right for you.

Application

Please email resume and cover letter.

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